Shipping policy

Thank you for shopping with Velmio (velmio.in).
We are committed to delivering your orders safely and on time across India.
📦 Shipping Coverage
We currently ship across India only.
🚚 Order Processing Time
Orders are processed within 1-2 business days after confirmation.
Orders placed on Sundays or public holidays will be processed on the next working day.
⏳ Delivery Time
Estimated delivery time is 5-7 business days from the date of dispatch.
Delivery time may vary depending on your location, courier service, or unforeseen circumstances.
💰 Cash on Delivery (COD)  Free shipping
We offer Cash on Delivery (COD) & FREE SHIPPING across most locations in India.
Please ensure:
Correct shipping address
Active mobile number for delivery confirmation
If a COD order is rejected at delivery, we reserve the right to refuse future COD orders.

📦 Order Tracking
Once your order is shipped, you will receive a tracking link via email or SMS (if available).
❗ Delays
While we aim to deliver within the estimated time, delays may occur due to:
Weather conditions
Courier issues
Remote locations
High demand periods
Velmio is not responsible for delays caused by courier partners.
🔄 Returns & Delivery Issues
We offer a 5-day return policy from the date of delivery.
If you receive:
A damaged item
A defective product
A wrong item
Please contact us within 24 hours of delivery with photos/videos for quick resolution.
📩 Contact Us
For any shipping-related queries, please contact:
📧 theam.velmio.in@gmail.com

MOBILE NOMBER :- 917909580013

Velmio
Village Bangrod
Near Indian Oil Gate
Ratlam, Madhya Pradesh
457001
India